7/8/2023 0 Comments Windows 10 update![]() ![]() Workaround: To mitigate this issue, you can install an Intel graphics driver with a later version than 30.0.101.1190. Home users of Windows are unlikely to experience this issue, as the few affected apps are more commonly used in enterprise environments. Windows devices using updated Intel graphics drivers with a version later than 30.0.101.1190 are not affected by this issue and already have the Intel resolution for this issue installed. This issue might happen intermittently and affects a small number of enterprise apps which use DirectX or Direct3D to render part or all of their content. You might receive an error with apphelp.dll from apps using DirectXĪfter installing KB5019959 or later updates, you might receive an error with apphelp.dll on Windows devices using Intel graphics drivers with versions 26.20.100.7463 up to 30.0.101.1190. Client: Windows 11, version 22H2 Windows 10, version 22H2 Windows 11, version 21H2 Windows 10, version 21H2.Important: You will need to install and configure the Group Policy for your version of Windows to resolve this issue. Group Policy downloads with Group Policy name: įor information on deploying and configuring these special Group Policy, please see How to use Group Policy to deploy a Known Issue Rollback. The special Group Policy can be found in Computer Configuration -> Administrative Templates ->. If you are using an update released before June 13, 2023, and have this issue, you can resolve it by installing and configuring the special Group Policy listed below.Įnterprise-managed devices that have installed an affected update and have encountered this issue can resolve it by installing and configuring a special Group Policy. If you install an update released Jor later, you do not need to use a Known Issue Rollback (KIR) or a special Group Policy to resolve this issue. It contains important improvements and issue resolutions, including this one. We recommend you install the latest security update for your device. Resolution: This issue was resolved in updates released J( KB5027215) and later. Important: If the resolution below does not resolve intermittent save or copy issues in your environment, then you might be experiencing a different issue with similar symptoms. Since the issue is intermittent, it is likely to succeed on a subsequent try. Workaround: To mitigate the issue, you can attempt to save or copy again. Note: Apps are not affected by this issue if they are 64-bit or 32-bit and NOT large address aware. Microsoft Office apps such as Microsoft Word or Microsoft Excel are only affected when using 32-bit versions and you might receive the error, "Document not saved." This issue is unlikely to be experienced by consumers using Windows devices in their home or on non-managed comercial device. We are not receiving reports that copying files using File Explorer is affected, but CopyFile API used within apps might be affected. Windows devices are more likely to be affected by this issue when using some commercial/enterprise security software which uses extended file attributes. ![]() ![]() Saving or copying files might intermittently failĪfter installing KB5023773 or later updates, you might have intermittent issues saving, or copying, or attaching files using 32-bit apps which are large address aware and using the CopyFile API. ![]()
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